1E Shopping

Overview

In many organisations the process of fulfilling end users’ requests for the application delivery is manual and time consuming, requiring considerable paperwork, as well as in most cases, needing a technical person for installing the application on end user PCs.

Shopping automates all parts of the process, eliminates moat of the paperwork and manual work, including, in most cases, delivery of the application to the user without human intervention.

The result? a more agile IT infrastructure which puts users in control of IT resources; a significant reduction of operational costs. This self-service solution dramatically increases user satisfaction, is implemented rapidly and easily integrates with in-house applications.

Shopping’s rental feature, with its automatic un-install and license management capabilities, when combined with a Microsoft Configuration Manager 2007 R2 and Application Virtualization infrastructure further reduces the cost of desktop management.

Reduce cost of desktop applications

One in every five dollars of most IT budgets is spent on buying licenses for desktop applications. This share increases when you include the costs for response time and manual effort for distribution, installation and license management. Often licenses are purchased but the software goes unused, or is only required for short term use. Shopping helps reduce spend on licenses by automating the removal of software and by supporting a rental model for software deployment. The rental model allows enterprises to derive the maximum value from their software purchases.

Key benefits:

• Considerable cost savings - the software request process is automated from request to delivery, saving significant amount of time otherwise spent by helpdesk staff.
• Reduces software license costs - the new application rental feature enables time-based application rental, allowing automatic software and license retrieval
• Increases productivity - deploys requested software fast, allowing users to remain productive
• Controls the use of software - authorization workflow is automated, ensuring licensed software is accounted for and only delivered to those with approval to use it
• Increases user satisfaction - Self-Service solution that empowers the user to choose what they need when they need it and control the delivery time to minimize disruption
• Delivers fast ROI - simple implementation and low running costs sees a typical ROI of between 3 to 6 months

Extendible and customizable

Shopping enables self-service packaged application provisioning with proven scalability to suit any size of business up to enterprise-level.

The Shopping workflow can also be applied to non-software items, the presentation can be customized and an API presents opportunities for integration with other request and provisioning systems. Combine this with an ROI of less than three months and you can see that Shopping is a clear and unique winner.

Shopping, reliable technology from a reliable company

Shopping has proven it is scalable and reliable in a live environment. At Syngenta, Shopping handled over 147,000 requests and saved over 50,000 man hours of IT support time.

"The application is doing 100 per cent of what it was designed to do, and enabling our users to get the software they need to work effectively."

Mario Kunz, Global Client Services Lead, Syngenta

Take a look at the details page to see some of the new features of Shopping.