News & Events

Employees wait a week or more for software

London & New York – Embargoed until 17.00 BST on 9 September 2010 - a new study into IT help desk efficiency and user attitudes towards self-service software provisioning in the United States and the United Kingdom revealed that more than half (52 percent) of employees wait up to a week or more for the software they need – 40 percent have to chase their initial request and 15 percent reportedly never get it.

The research polled 1,000 US and UK based professionals from medium to large organisations (500-3,000 employees) from a broad range of departments including senior and middle management, sales, marketing and operations. Conducted in August 2010 by Vanson Bourne, the study was commissioned by1E, a software and services company that improves IT efficiency by identifying and reducing costs and waste in hardware, software, energy and time.

The key findings from the study are:

• Over 50 percent of employees wait up to a week or more for the apps they need, 40 percent have to chase their request and 15 percent reportedly never get the software requested
• More than two-thirds (68 percent) feel that it would be quicker and easier to get apps through a self-service tool (US: 68 percent; UK: 68 percent)
• Almost three quarters (73 percent) have to either phone (37 percent)or email (36 percent) internal IT/helpdesk in order to get the apps they need (UK: 79 percent; US: 67 percent)
• Alarmingly, only seven percent of professionals state that they are currently able to get the software they need as efficiently as a self-service tool would deliver it to them (in under an hour)
• Seven out of ten respondents (70 percent) say they would be open to being given the software they need on a temporary basis if they only needed it for a short-term project
• Nearly one in ten (9 percent) don't know the process they need to follow to request new software in their own organization (8 percent UK; 9 percent US) and interestingly, one third of respondents (34 percent) feel that they get little or no value from the money the IT department spends on them.
• Perhaps unsurprisingly, 69 percent of respondents are not aware of the cost of software when they request it (72 percent UK; 65 percent US)

The larger the organization, the more likely it is that the user never receives the requested software. Nearly one in five respondents (18 percent) from organizations with more than 3,000 employees (58 percent of the sample) stated that they never receive the software requested.

Shopping™ from 1E delivers the applications that employees need within minutes of approval of the initial request, without helpdesk intervention, installing 'silently' in the background, without impacting productivity. For licensed software, a check is made to ensure sufficient licenses exist. Software can also be rented on a temporary basis, enabling licenses to be reclaimed and re-used later, thereby empowering organizations to reduce their software spend

To register for a webinar about Shopping on 14th or 16th September, please visit: https://www119.livemeeting.com/lrs/8000180417/Registration.aspx?PageName=f3ksgchcw4fghs85

About 1E & AH Technology

1E believes that every one of its customers should expect more from their IT. Founded in 1997 with a worldwide presence, 1E pioneered advanced PC power management with its award-winning NightWatchman® and WakeUp™ solutions and has created revolutionary concepts like Useful Work™, Drowsy Server© and Computer Health. Microsoft recently awarded 1E the ISV/Software Solutions Innovation Partner of the Year. With nearly 14 million licenses deployed worldwide, over 1100 organizations in 42 countries trust 1E to help them to work efficiently and sustainably. 1E has helped its customers save in excess of $350m in energy costs alone, cutting CO2 emissions by 3 million tonnes. Customers include AT&T, Bovis Lend Lease, Dell, Ford, HSBC, Marks & Spencer, Nomura, Microsoft, Nestlé, Verizon Wireless and Queensland Police.

AH Technology is committed to leveraging its experience in the marketing of automated operations and system management solutions in Australia and New Zealand to ensure corporations on both sides of the Tasman can benefit from 1E`s world class solutions.